LiuGong/Cummins renew global service and service parts agreement
LiuGong has officially signed a global service and service parts agreement with Cummins, renewing an agreement between the two parties originally constructed in March 2014.
The current version optimises the list of engines and territories covered, as well as the parts supply chain.
The signing ceremony was held at bauma 2016, and the renewal of the agreement, signed by both Luo Guobing, vice president of LiuGong, and Hugh Foden, executive director of Off Highway Engine Business at Cummins, marks an enhanced global cooperation between the parties.
According to the agreement, service and parts supply will be managed directly from LiuGong dealers in the territories and for these engines agreed, while Cummins will help LiuGong to provide claim settlement, technical support and training for dealers.
In the agreed regions, through the designated channel by Cummins, LiuGong parts distribution centres will directly provide services parts to dealers in the region. The companies says the partnership renewal will ensure both sides leverage each other’s global resources; achieve win-win cooperation in business mode; optimise parts supply chain, and improve the aftermarket service in overseas business.
Luo Guobing said: “Overall, the new agreement combines LiuGong’s global dealer network and Cummins’ engine and technical support network. It helps us to realise the one-stop service and speed up the after-sales support response speed therefore enhance customer satisfaction.”