Wire screen manufacturer Major has commenced a training programme designed to help end users maximise the uptime of its products.
The Canadian company is initially offering the Hands-On SMS programme in the US through its dealer General Equipment & Supplies which is based in Fargo, North Dakota.
The training includes hands-on experience with all aspects of a vibrating screen. Major says it can be a stand-alone presentation, or a supplement to training already provided by the dealer, including material handling and crushing courses.
“We have always been committed to ensuring our dealers are knowledgeable and able to give customers the best advice regarding our products,” said Lars Bräunling, Major director of product development. “One of operations’ biggest challenges can be having only one person who knows how to repair everything. The training program helps spread that knowledge.”
The company says the programme was born out of trade show presentations and seminars General Equipment used to educate its customers. It involves hands-on training with a 6-by-20-foot screen box, allowing participants to learn to spot and diagnose problems in the field, in addition to giving attendees a chance to teach the presenter about some of the challenges they face. The training is also designed to teach participants how to reduce downtime and improve longevity and efficiency with Major products.
The presentation starts with used screens and accessories pre-installed on a screen box, and finishes with new screens and accessories properly installed. Attendees use the same tools that would be used in the field to learn and experience best practices for the screen themselves.
“One of the accepted challenges of the traditional classroom-style presentation is that the nodding heads in the room had equal chance of someone fighting to stay awake as it was for someone to be agreeing with the content,” said Mark Roppo, Major dealer development manager. “In the hands-on presentation, when colleagues poke each other, it’s not to wake them up, rather it’s to quietly share a challenge they experienced and what they did to address it.”
Major says it will roll out the programme to other qualifying dealers in the future.
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