Sandvik boosts parts and aftersales support offering in UK & Ireland

Sandvik says it has invested over the last 18 months to recruit specialists who will provide increased levels of sales and aftermarket support in the UK and Ireland.
Screening Static & Mobile / May 22, 2020
By Staff writer
Sandvik has made recent appointments to strengthen its customer service offering

The mobile crushers and screeners company says that maintaining a customer's investment and keeping their equipment fully operational is essential for business viability.

Sandvik Mobile Crushers and Screens adds that it sets great store in not only making sure that customers get the right equipment to meet their needs, but also that parts and aftermarket support continue to help deliver growth.

Andrew Haldane, territory sales manager UK/Ireland, commented on the investment: "Our products are supported by a local sales and service team, who are experts in their professional field. From evaluating our customers' initial requirements to providing dedicated aftermarket support, our customers have access to a wealth of information and assistance 24/7. Recent appointments to the team have strengthened our service across both islands, and we have never been better positioned to offer our customers a new approach to their fleet."

Exeter, South-West England-based BT Jenkins has recently acquired a new QE342 scalper to add to its fleet of Sandvik mobile crushers and screeners. "We chose Sandvik due to the excellent back up they provide, and we have experienced with our existing Sandvik crushers and screens," said BT Jenkins operations manager Russell Lowton.

To keep Sandvik equipment operating efficiently and at an optimum level, the company has its Security+ packages to offer customers full confidence in their operation. Through these extended warranty agreements, customers can plan and manage their maintenance budget, with the machine receiving support from Sandvik with the added value of full-service history. With two levels available, Silver and Gold, customers are able to select the package which best suits their needs.

Sandvik says that digitalisation has also proved to be increasingly important to customers. The company has invested heavily in recent years in My Fleet, its telematics system which is now fitted to every unit leaving the factory in Northern Ireland. My Fleet has been developed to help customers know how their equipment is being utilised. Through the monitoring of a wide array of parameters, this is designed to enable accurate production forecasting, ensuring that the most efficient use is obtained from equipment, thereby maximising return on investment. 





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