Martin Engineering says that building on the highly successful network introduced in the USA, the Mr Blade UK programme will allow it to maintain an electronic record of operating conditions on all conveyors using its equipment.
This data will be updated regularly, providing customer management with an operational assessment of vital components, including recommendations for avoiding costly failures and system downtime.
Further, certified Martin service technicians will adjust, repair or replace the main frame and tensioner of any belt cleaner at no charge, for as long as the customer maintains a Mr Blade service relationship.
“The idea behind the Mr. Blade program is to deliver an unequaled level of service using highly efficient, regionalized systems,” says Chris Schmelzer, Director of the Wear Components Business Group.
“This first UK van will be targeting the Midlands area including the counties of Leicestershire, Nottinghamshire, Derbyshire and South Yorkshire, where there’s a high concentration of aggregate producers, cement plants and other users of belt cleaners.
“With this type of system, we’re in a position to be able to deliver proactive service in advance of a breakdown, replacing worn or failing components before they lead to an event that stops production.”
The Mr. Blade UK programme is based on a central warehouse approach, a home base from which the vans can be at virtually any customer within an hour or two.
Cutting and milling of blades to suit any application will be handled at the warehouse location, with final adjustments and custom-fitting on-site.
“Eliminating the need to stock replacement blades is a relief to most managers, and with this programme they can do that and still obtain fresh blades which deliver optimum performance,” says Schmelzer customer experience.
Martin Engineering has also established a regional version of the programme in Brazil, and plans are already in the works for Mr Blade China.