The Cat Job Site Solutions program from Caterpillar is celebrating the 20th anniversary milestone of its innovative and fresh approach to customer support, built on delivering more value.
Its genesis was a simple question written on a whiteboard in 2005: “How can we do things differently for our customers?” Today, that question has fostered a global program leveraging the collective expertise of Caterpillar and the Cat dealer network to achieve customer objectives through outcome-based site performance agreements: Cat Job Site Solutions.
Cat Job Site Solutions has modelled its services on a commitment to customer success. The team does this alongside Cat dealers through flexible contracts that hold each party – Caterpillar, dealer and customer – accountable to deliver on customer objectives. Cat says that each entity aligns incentives and shares risk, so that when one party wins, everyone wins. Further reducing complexity for customers, a Cat Job Site Solutions agreement incorporates equipment, maintenance, data insights and related services into a predictable monthly cost.
These solutions are not only about machines but align on delivering measurable results that drive efficiency, productivity and lower overall costs. They are not limited to a specific product, technology or service, and site solutions teams work across multiple industries – construction, industrial, mining, quarry and aggregates, waste, and more.
Matt Kees, VP and general manager at Cat Job Site Solutions, says: “Together with our dealers and Caterpillar teams, we’ve helped customers increase equipment availability, reduce operating costs, improve cash flow and promote a culture of safety by listening first and solving second. That trust, earned site by site, is what sets Cat Job Site Solutions apart.”
Beyond connectivity and data, the future of Cat Job Site Solutions also harnesses the power of real-time predictive analytics to increase machine availability.
Denise Johnson, group president, Caterpillar Resource Industries says: “The future of Cat Job Site Solutions is faster, smarter and even more connected. We’re embedding data-driven experts on site, monitoring fleets in real time, and creating predictive feedback loops that prevent downtime before it happens.”
Caterpillar says that customers are drawn to Cat Job Site Solutions for many reasons, including flexible financing through collaboration with Cat Financial, lowered fuel costs through comprehensive fleet management or extended component life with condition monitoring
From the beginning, the site solutions team asks customers one powerful question, “What outcomes do you need?” Collaborating with the dealer, Cat Job Site Solutions develops and executes the plan with clearly defined deliverables to achieve those outcomes. Solutions aren’t one-size-fits-all but are based on the unique needs of the customers, and Caterpillar experts at the site become part of each customer’s team, ensuring solutions are customised for their needs.
