First publishedon www.AggBusiness.com
Jörg Wörner's arrival on 1 September has boosted Continental's technical customer service operation
Jörg Wörner has begun work as German off-highway machine tyre giant Continental’s new customer solutions engineer for earthmover tyres in the Commercial Specialty Tyres (CST) area.
Wörner’s arrival boosts the company’s EMEA (Europe, Middle East, Africa) technical customer service operation.
He brings with him more than 30 years’ experience in the tyre business. He worked at Michelin Reifenwerke AG & Co. KGaA from 1987, including nearly 15 years as a customer service engineer in earthmover and industrial tyres. He succeeds Matthias Engelhardt, who took charge of German operations at CST this spring.
At the same time as bringing in Wörner, Continental has gradually expanded its technical customer service activities further. With customer solutions engineers on all continents and in all regions of the world, the company is strengthening its direct contact and discussions with customers over the long term. The central pillars of technical customer service include technical consulting and services aside from just tyre performance, continuous monitoring, and ongoing improvements to product performance in close collaboration with the company’s research & development arm and warranty and complaint management.