Finsight is said to be the UK’s first total customer solutions service, developed by Finning. Operated out of Finning’s Cannock, England, headquarters, Finsight has been developed by Finning to tackle the complex issues surrounding technology, data analysis, servicing, training and plant optimisation. It combines information from numerous services, such as GPS data from the Caterpillar Product Link system, fluid analysis and service data, into one system.
Finsight is said to be the UK’s first total customer solutions service, developed by Finning.
Operated out of Finning’s Cannock, England, headquarters, Finsight has been developed by Finning to tackle the complex issues surrounding technology, data analysis, servicing, training and plant optimisation.
It combines information from numerous services, such as GPS data from the Caterpillar Product Link system, fluid analysis and service data, into one system.
Equipment and fleet data is then interpreted and turned into valuable information, which is managed by a trained team of Finsight specialist advisors, who proactively recommend actions to improve customer machine health and performance.
Lucy Couturier, Finsight manager said: “Increasingly customers have been asking Finning to do more to help them increase productivity and protect them against equipment downtime. The problem the industry has faced is that customers have had solutions overload, with data coming from different systems or services that don’t talk to each other.
“It is for these reasons that we have created Finsight to take a holistic 360° approach to equipment and fleet management.”
By combining information and other customer-specific data with knowledge of the applications and operational issues, additional support can be offered to customers to enhance performance and reduce costs.
