HD Hyundai Infracore has announced the global launch of the Develon Uptime Center (DUC). The DUC's creation is based on the successful piloting of the company's Machine Monitoring Center (MMC). The Develon MMC started in 2021 and officially opened as the DUC at the end of January 2024 with an expanded scope of work to include customer-oriented remote services and monitoring.
The DUC’s main central location has been established on the 13th Floor of the HD Hyundai Global R&D Center (GRC) in Seoul, South Korea. The DUC has been launched to enhance customer productivity by comprehensively utilising digital-based service technologies and quickly resolving remote support requests from customers and dealers/distributors.
The Uptime Center (DUC) offers a comprehensive suite of services, including Error Code Analysis, VR (Virtual Reality) Simulator, AR (Augmented Reality) Guidance, CAN BLACK BOX*, and more. These services are delivered through advanced remote service functions powered by a variety of digital technologies.
On 27 February 2024, Jaeyoung Moon, senior executive vice president and head of the Construction Equipment Division, and the company’s team of 28 personnel in charge of digital content development and operation attended the Develon Uptime Center Workshop.
The workshop assessed Develon’s digital services’ competitiveness compared to competitors and shared information on the technologies and roadmaps under development in various departments within the company, including the Electrical and Electronic Development Department and the HD Hyundai XiteSolution Technology Institute.
Moon said: “Using this workshop as a platform, we plan to internalise various digital technologies being developed in many fields so that they can be provided as customer-oriented services. Since the opening of the central DUC, branches have been opened not only in the Indonesian and Brazilian offices but also the regional offices in Europe, North America, Dubai and Ghana.”
