Hitachi Construction Machinery UK (HCMUK) has opened a new Product Support depot in Normanton near Wakefield, West Yorkshire, England, to support its customer base in the Yorkshire region.
The new 5,200 sq. ft depot will bridge the gap between HCMUK’s Newcastle and Warrington depots, providing customers with an improved parts supply experience an unrivalled level of service.
Three new full-time roles have been created at this depot, including an additional Field Service Engineer for the region and two Parts Counter Staff. The new Product Support facility will accommodate parts warehousing, a parts retail counter and office space.
Stephen Creaser, Director of Product Support at HCMUK said: “This new depot is an exciting part of HCMUK’s expansion, as we have a huge customer base across the West Yorkshire area.
“The distance between Warrington and Newcastle currently makes travelling from the area to collect parts from Hitachi a time consuming and expensive task. We have many customer machines on service agreements throughout the region, and this new depot will enable HCMUK Product Support to improve response times for both parts and service requests.
“Customers can order and collect parts on the same day, reducing any potential machine downtime, increasing uptime, and giving them the confidence that as a class-leading solutions provider, HCMUK are committed to delivering the best possible aftersales customer experience.”
Having successfully secured a raft of new customers this year alone, HCMUK is also hoping to generate fresh business leads from this new location to provide clients with industry-leading construction equipment.
Creaser continued: “Existing customers are looking forward to having the assurance of a more local point of contact for parts, and potential customers are impressed that we are investing in the future of the region.”
HCMUK was revealed as one of the 200 largest companies across the North East earlier this year. The annual list, compiled by accountancy firm PwC, is published every year by The Journal and ranks the region’s largest companies by turnover.
HCMUK’s new depot can be found at Unit 3, Astoria Court, Tom Dando Close, Normanton Industrial Estate, WF6 1TP
