Metso Outotec's new Services Certification Program is an integrated competence development scheme for its service employees working on site.
The Finnish quarrying and mining equipment and linked technology solutions giant has an extensive footprint of over 3000 field services professionals and additional support resources close to customer operations. The certification training program has been designed to validate and develop their employees’ knowledge and skills at servicing their respective products and technologies.
“Our customers are already expressing strong confidence towards our service experts’ knowledge and technology competences. With the development program, the expertise is officially validated and standardised across the world. We have a unique opportunity from being able to combine strong maintenance support with process knowledge. To achieve our ambition of being the preferred services provider in our industry requires us to strive for unified development of industry-leading competences based on high performance and safety standards, and resulting in exceptional customer experience,” says Markku Teräsvasara, president, Services business area, Metso Outotec.
The Services Certification Program consists of three distinct and progressive training levels that allow personnel to develop their skills and apply them in on-the-job situations and validate existing work experience. All service personnel must achieve a License to Servicecertificate before starting the certification program to ensure a shared understanding of what ‘service’ means within Metso Outotec and clarify the standards including safety all are expected to hold themselves to in their work.
The Services Certification Program is designed and managed by Metso Outotec Training Academy organisation which oversees all technical and product training globally.
