Digitalisation has never been more important than it is in today’s climate, and it has positively changed the way of working for many people over recent months.
Sandvik Mobile Crushing & Screening has invested heavily into its online distributor portal and My Fleet telematics systems over the past two years. Every new machine within the Q- and U-440i range of mobile crushers and screens is equipped with a My Fleet telematics device and fully connected when it leaves the factory.
“It’s an exciting time to hit this major milestone of 1,000 units now connected to My Fleet,” said Jesper Persson, vice president of Sandvik Life Cycle Services. “We are proud of the progress we have made in digitalisation and automation and how the technology supports our customers. This investment will enable them to learn more about their operation and how best to improve it by tracking their fleet and its health. Alerts and notifications will proactively help to resolve issues before they become critical, whilst also enabling remote support wherever possible, saving on time, cost and thereby generating the desired uptime in a sustainable way.”
The 1,000th mobile unit delivered is a Sandvik QI442 impact crusher. The customer taking ownership of it is Sandvik Mobile Crushing & Screening’s US Distributor in Wisconsin, Miller-Bradford & Risberg Inc (MBR).
Customers will be able to benefit from enhanced levels of technical support. Whether through Sandvik or from its trained distributor network, technical support specialists will view the same operational data and view notifications of any alerts or machine faults via the system, thereby offering remote support without necessarily needing to be on site.
Sandvik My Fleet customer benefits include remote access to your fleet 24/7 via a mobile device or PC; optimised performance through monitoring of operational data; maximised uptime through planned service and preventative maintenance; quick and efficient support through remote visibility of machine; safe and sustainable operation with reduced need to dispatch an engineer to site; and peace of mind through enhanced security with geofencing.
All Sandvik machines that are already fitted with My Fleet and working out in the field will automatically be granted the extended seven-year data subscription. This includes customers who have purchased the My Fleet retrofit kit.
The retrofit kit can be fitted to all Sandvik 1 Series models onwards. For more information on compatibility and the benefits My Fleet can offer, please contact the Customer Support team.