New starters enhance the Oscrete 'customer-centric' approach  

Two experienced customer service professionals have joined the Oscrete UK construction team.
Quarry Products / March 22, 2023
By Guy Woodford
Oscrete's new customer service advisors Jack Cavalier-Lumley and Aneesa Ahmed

Aneesa Ahmed and Jack Cavalier-Lumley have joined the specialist construction chemical supplier as Customer Service Advisors adding to the company's growing customer services team.

Focussing on creating a dynamic, responsive and swift service, Ahmed, Cavalier-Lumley, and the wider customer service team work alongside all business areas to provide seamless support and insight for new and existing customers.

Ahmed, who has worked in customer services for businesses including Direct Line and KMPG, brings additional insight and experience into the fast-paced construction environment. She said: "Within the first week, I knew that working for Oscrete is very different to any other company – I've felt welcomed, heard and a valuable member of the team from the start.

"I know from experience that this is exactly the approach Oscrete has with all of its customers, and I'm so pleased to be a part of a team which places so much value on the people inside and outside of its doors."

Cavalier-Lumley, who has worked in team leadership, sales and customer service roles, said Oscrete's collaborative nature and in-depth training reflects its sector expertise. He added: "The strength of the Oscrete team means the business provides exceptional customer service, and I'm looking forward to being an enthusiastic team player in a growing business which is doing so much to support and strengthen the industry."

Oscrete is one of the UK's leading specialist construction chemical suppliers, manufacturing a comprehensive range of concrete admixtures for the pre-cast and ready-mix market and developing and supplying additives for manufacturing dry-bagged mortars and adhesives. Ahmed and Cavalier-Lumley join existing customer service team members Sarah Butterfield and internal account manager Simon Clarke.

Oscrete Director Scott Wilson added: "This continues to be a transformative time for our business as we grow our team and expand our range of services and products. Supply chain issues remain across all areas of construction, so the expertise, the dedication and the input from our newly expanded, largest-ever customer service team is an invaluable addition to our customer-centric delivery."