The Denmark-based cement and mineral industry equipment manufacturer says the 5,200m² facility in the city of Karagandy will focus on the efficient delivery of mining equipment, component maintenance and facilitate rapid on-site service and 24/7 local support. It adds that the centre will meet a high demand for service and technical support in Kazakhstan and Central Asia.
The service centre was inaugurated on March 4 and includes a 2,500m² warehouse and a 1,200m² workshop, as well as a customer service office, customer training centre and other support facilities. It holds a range of inventory and a strategic range of lab equipment and spare and wear parts.
The centre has a primary emphasis on supplying solutions that extend an asset’s lifecycle, such as repairs and rebuilds, equipment and components upgrades, parts and consumables strategic stocking programs, technical assistance, and customised service packages. The FLSmidth adds that the facility also ensures customers receive the knowhow to optimise their operations, as well as support when it comes to inspections, process audits and technical issues.
“The main concept of the Supercenter is to get closer to our mining and cement customers across Kazakhstan and Central Asia and support them with the best solutions, fast access to spare and wear parts, and, of course, local knowhow and expertise," said Mikko Keto, mining president at FLSmidth. "This move supports FLSmidth’s ever-growing focus on customer service and aftermarket."
Sergey Gorbunov, MD for Kazakhstan and Central Asia, said that FLSmidth's large regional installed base will be well served by the new centre.
"It will allow us to work side by side with customers to better understand and solve their challenges – and to deliver sustainable productivity solutions to their operations," Gorbunov added.